The game will not start, loads slowly or stutters
Browser
The game runs best in an up-to-date Chrome or Edge. It needs WebTransport — if the browser lacks it, the game says so. Update the browser and the graphics driver.
The first run takes longer
On the first visit the game prepares graphics for your GPU: "Preparing graphics…", then "Preparing graphics · … left — brief stutters possible". This happens once; later it is faster. In Firefox and Safari this step takes noticeably longer.
A new city after a teleport also takes a few seconds to load — that is normal.
Connection
- "Connection lost" — press "Connect again". If it repeats, check your internet, VPN and proxy.
- "The server is a different version" — the game was updated, just reload the page.
Problem report
If something breaks, send a report right from the game: ⚙ → "Support" → "Report for the developer" → "Send report". It includes the device, GPU, log and a frame of the screen, which makes the problem easier to find. Then describe it in a question here.
Still have questions? Ask a question — admins and experienced players will answer.
Ask a question